Field notes
Short notes from automation-insight engagements — written for product and engineering partners in Hong Kong and beyond.
Quiet successes are still failures
When an automation job reports success while the user never receives the outcome, your analytics is telling a comforting lie.
Name the lane, not the screen
Automation events named after UI screens break the moment the flow moves to a background job or a bot.
Release day is a measurement day
A deploy that ships features without verifying automation telemetry is half finished.